Strategic Commercial Account Manager

Desjardins Group; Clarence Point; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Telework equipment

Job summary

Desjardins Group in Ontario is seeking a proactive Relationship Manager to prospect, develop and sustain relationships with mid-market commercial clients. You will represent Desjardins, negotiate terms, and manage risk while growing portfolio profitability.

You will initiate client outreach, analyze needs, tailor solutions, and coordinate with product teams. The role requires strong sales, French language skills, and a customer-centric mindset.

Qualifications

• Bachelor's degree required; other combinations considered.
• Minimum four years of relevant experience.
• Knowledge of French is required.
• Experience in financial services is a plus.

Responsibilities

• Initiate, develop and maintain personalized relationships with current and potential clients to promote Desjardins products and services.
• Serve as key intermediary between the business centre and members; ensure usage and satisfaction; analyze dissatisfaction and suggest solutions.
• Identify member/client needs; develop solutions and negotiate terms.
• Recommend strategies to grow volume, manage risk, and profitability.
• Identify opportunities for business development to boost competitiveness.
• Conduct promotional activities and engage in public relations.
• Ensure client satisfaction and refer to appropriate colleagues when needed.
• Adhere to policies, standards, and laws governing financial products.
• Provide sound risk management for portfolios under responsibility.

Skills

Relationship selling

Account management

Client engagement

Negotiation

Networking

Sales strategy

Education

Bachelor's degree

Tools

CRM software

Job description

Desjardins Group in Ontario is seeking a proactive Relationship Manager to prospect, develop and sustain relationships with mid-market commercial clients. You will represent Desjardins, negotiate terms, and manage risk while growing portfolio profitability.

You will initiate client outreach, analyze needs, tailor solutions, and coordinate with product teams. The role requires strong sales, French language skills, and a customer-centric mindset.