Strategic Account Manager: Turnaround & Growth Champion

Desjardins; Saint-Hyacinthe; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Telework equipment

Job summary

Desjardins is seeking a business account manager to sustain personal relationships with clients and drive profitability. You will balance portfolio performance with client satisfaction, acting as the specialist to negotiate terms and propose integrated service offers.

In this role you will serve as the liaison between clients and Desjardins, ensuring access to products and services, and negotiating terms that align with organizational standards and client needs.

Qualifications

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services
• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy. Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them. Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Skills

Action oriented

Communicates effectively

Customer Focus

Interpersonal Savvy

Nimble learning

Drive results

Differences

Education

Bachelor's degree in a related field

Job description

Desjardins is seeking a business account manager to sustain personal relationships with clients and drive profitability. You will balance portfolio performance with client satisfaction, acting as the specialist to negotiate terms and propose integrated service offers.

In this role you will serve as the liaison between clients and Desjardins, ensuring access to products and services, and negotiating terms that align with organizational standards and client needs.