Strategic Account Manager – Turnaround & Growth (Hybrid)

Desjardins Group; Canada; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

4 weeks flexible vacation

Pension plan

Group insurance

Telework equipment reimbursement

Job summary

Desjardins Group is seeking a Business Account Manager in Canada to maintain strong personal relationships with key clients and drive revenue while balancing profitability and risk. You will analyze troubled accounts, negotiate terms, and coordinate between clients and Desjardins to ensure the right products and services are used effectively.

The role emphasizes effective communication, client-focused solutions, and collaboration with practitioners to turn around challenging accounts.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum four years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services.
• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy.
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them.
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives.
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

Skills

Interpersonal Savvy

Customer Focus

Drive Results

Communication Skills

Negotiation

Education

Bachelor's degree in a related field

Job description

Desjardins Group is seeking a Business Account Manager in Canada to maintain strong personal relationships with key clients and drive revenue while balancing profitability and risk. You will analyze troubled accounts, negotiate terms, and coordinate between clients and Desjardins to ensure the right products and services are used effectively.

The role emphasizes effective communication, client-focused solutions, and collaboration with practitioners to turn around challenging accounts.