Strategic Client Success Manager, SaaS Growth & Renewals

Jonas Club Software; Markham; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

On-site fitness facility

Beach volleyball courts

Team events and activities

Job summary

Jonas Club Software in Markham, ON is seeking a Client Success Manager to manage and grow strategic client relationships, drive product adoption, and ensure successful renewals within a mid-market/enterprise portfolio.

You will own the end-to-end customer lifecycle, collaborate across Sales, Product, Support, and Marketing, monitor health metrics, and identify expansion opportunities while staying current on product capabilities.

Qualifications

• 2–5 years of Customer Success or account management in SaaS or enterprise software.
• Experience managing mid-market to enterprise accounts.
• Ability to engage executives and stakeholders.
• Technical proficiency to interpret usage data and tie to business value.

Responsibilities

• Own end-to-end customer lifecycle, driving adoption, engagement, and value realization.
• Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.
• Conduct value and goal alignment conversations with clients, including leading or supporting strategic account reviews.
• Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.
• Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.
• Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.
• Identify opportunities for product expansion and additional value creation within client organizations.
• Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes.

Skills

Relationship-building

Executive influence

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business/Communications or related field

Tools

Salesforce

Job description

Jonas Club Software in Markham, ON is seeking a Client Success Manager to manage and grow strategic client relationships, drive product adoption, and ensure successful renewals within a mid-market/enterprise portfolio.

You will own the end-to-end customer lifecycle, collaborate across Sales, Product, Support, and Marketing, monitor health metrics, and identify expansion opportunities while staying current on product capabilities.