Product Manager — AI-Driven Activities & Events

EWS Group; Markham; Hybrid; CAD 95,000 - 105,000; Full time

Job summary

Jonas Club, part of Jonas Software, seeks a Product Manager for Events & Activities in Markham, Ontario, to define outcomes for the Activities suite including dining management, court booking, event management, and more.

You will lead cross-functional teams with UX, Engineering, and Operations to drive modernization, adoption, and ROI, leveraging AI to accelerate discovery and delivery.

Qualifications

• Understand customer segments, operational workflows, and unmet needs across club activities such as dining, events, courts, and bookings
• Identify where existing solutions fall short for staff efficiency, member experience, and operational reliability
• Monitor industry trends and competitive offerings across hospitality, reservations, scheduling, and event management
• Validate opportunities through customer conversations, market feedback, and internal stakeholder input

Responsibilities

• Understand customer segments, operational workflows, and unmet needs across club activities such as dining, events, courts, and bookings
• Identify where existing solutions fall short for staff efficiency, member experience, and operational reliability
• Monitor industry trends and competitive offerings across hospitality, reservations, scheduling, and event management
• Validate opportunities through customer conversations, market feedback, and internal stakeholder input
• Support pricing, packaging, and monetization strategies across the Activities suite
• Build business cases and support ROI-based prioritization of modernization initiatives
• Track adoption, usage, retention, and revenue contribution of Activities products
• Define clear product outcomes and success metrics for the Activities suite
• Establish priorities that balance customer needs, operational efficiency, and revenue impact
• Drive modernization efforts that replace or significantly improve legacy activity workflows
• Make informed trade-offs between scope, timing, and long-term platform sustainability
• Align leadership and stakeholders on investment decisions and sequencing
• Ensure product strategy remains grounded in real club operating environments
• Monitor product performance and customer feedback across dining, courts, events, and bookings
• Identify opportunities to improve usability, reliability, and operational efficiency
• Drive improvements that increase adoption, satisfaction, and long-term retention

Job description

Jonas Club, part of Jonas Software, seeks a Product Manager for Events & Activities in Markham, Ontario, to define outcomes for the Activities suite including dining management, court booking, event management, and more.

You will lead cross-functional teams with UX, Engineering, and Operations to drive modernization, adoption, and ROI, leveraging AI to accelerate discovery and delivery.