Client Success Manager

Youwe Holding BV; Markham; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

Gary Jonas Computing Ltd in Markham, ON is seeking a Client Success Manager to own strategic client relationships in a SaaS environment, driving adoption and value realization.

You will collaborate with Sales, Product, Support, and Marketing to ensure renewals and expansion, monitor health metrics, and lead executive-level reviews with clients.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• 2–5 years in Customer Success, Account Management, or SaaS.
• Experience with mid-market or enterprise accounts.
• Strong executive stakeholder management skills.
• Experience interpreting usage data and linking it to business value.
• Excellent written and verbal communication skills.
• Familiarity with Salesforce or similar CRM.

Responsibilities

• Own the end-to-end client lifecycle, from onboarding to renewal.
• Drive adoption, engagement, and value realization.
• Own renewal strategy and proactively manage contract renewals.
• Collaborate with Sales, Product, Support, Marketing, and Professional Services.
• Identify opportunities for product expansion and value creation.
• Monitor health indicators and usage analytics to anticipate risks.
• Lead or support strategic account reviews with Territory Client Managers.

Skills

Relationship-building

Executive stakeholder mgmt

Salesforce

Communication

SaaS

Education

Bachelor's degree in Business/Communications

Tools

Salesforce

Job description

# **Client Success Manager**# **Jonas Club**# **Markham, ON** **THE COMPANY**Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. **POSITION**The Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals. This role serves as the primary post-sale contact for assigned clients, working cross-functionally to deliver a seamless and impactful customer experience. The Client Success Manager contributes directly to revenue retention, expansion and client satisfaction across their portfolio. The salary range for this role will be between $65,000 - $75,000 CAD. **JOB RESPONSIBILITIES:*** Own the end-to-end customer lifecycle, driving adoption, engagement, and value realization.* Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.* Conduct regular value and goal alignment conversations with clients, including leading or supporting strategic account reviews with the Territory Client Managers.* Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.* Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.* Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.* Identify opportunities for product expansion and additional value creation within client organizations.* Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes. **JOB QUALIFICATIONS:*** Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.* 2 – 5 years of Customer Success, Account Management, or related client-facing experience in SaaS or enterprise software, with a proven ability to manage mid-market or enterprise accounts.* Strong relationship-building and stakeholder management skills, including comfort influencing at the executive level.* Technical proficiency with software systems, including the ability to understand product capabilities, interpret usage/health data, and connect them to business value.* Excellent communication skills, both written and verbal, including experience leading presentations or strategic conversations.* Ability to prioritize and manage multiple accounts in a fast-paced environment.* Familiarity with Salesforce (or another enterprise CRM system).