Client Success Manager

Jonas Club Software; Markham; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

On-site fitness facility

Beach volleyball courts

Team events and activities

Job summary

Jonas Club Software in Markham, ON is seeking a Client Success Manager to manage and grow strategic client relationships, drive product adoption, and ensure successful renewals within a mid-market/enterprise portfolio.

You will own the end-to-end customer lifecycle, collaborate across Sales, Product, Support, and Marketing, monitor health metrics, and identify expansion opportunities while staying current on product capabilities.

Qualifications

• 2–5 years of Customer Success or account management in SaaS or enterprise software.
• Experience managing mid-market to enterprise accounts.
• Ability to engage executives and stakeholders.
• Technical proficiency to interpret usage data and tie to business value.

Responsibilities

• Own end-to-end customer lifecycle, driving adoption, engagement, and value realization.
• Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.
• Conduct value and goal alignment conversations with clients, including leading or supporting strategic account reviews.
• Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.
• Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.
• Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.
• Identify opportunities for product expansion and additional value creation within client organizations.
• Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes.

Skills

Relationship-building

Executive influence

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business/Communications or related field

Tools

Salesforce

Job description

## **Job Details:**# **Client Success Manager**# **Jonas Club**# **Markham, ON** **THE COMPANY**Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. **POSITION**The Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals. This role serves as the primary post-sale contact for assigned clients, working cross-functionally to deliver a seamless and impactful customer experience. The Client Success Manager contributes directly to revenue retention, expansion and client satisfaction across their portfolio. The salary range for this role will be between $65,000 - $75,000 CAD. **JOB RESPONSIBILITIES:*** Own the end-to-end customer lifecycle, driving adoption, engagement, and value realization.* Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.* Conduct regular value and goal alignment conversations with clients, including leading or supporting strategic account reviews with the Territory Client Managers.* Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.* Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.* Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.* Identify opportunities for product expansion and additional value creation within client organizations.* Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes. **JOB QUALIFICATIONS:*** Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.* 2 – 5 years of Customer Success, Account Management, or related client-facing experience in SaaS or enterprise software, with a proven ability to manage mid-market or enterprise accounts.* Strong relationship-building and stakeholder management skills, including comfort influencing at the executive level.* Technical proficiency with software systems, including the ability to understand product capabilities, interpret usage/health data, and connect them to business value.* Excellent communication skills, both written and verbal, including experience leading presentations or strategic conversations.* Ability to prioritize and manage multiple accounts in a fast-paced environment.* Familiarity with Salesforce (or another enterprise CRM system). #LI-RB1## ## **Business Unit:**Jonas Club## **Scheduled Weekly Hours:**37.5## **Number of Openings Available:**1## ## **Worker Type:**Regular## **More About Jonas Software:**Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.## **Is This You ?**### About UsJonas Club Software provides innovative, industry leading solutions for the club business.That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team.Before you apply for an opening with Jonas Club Software, here are a few things that you should know:**We’re here for the long term:*** Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives.**We’re expanding:*** We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions.**We love employee success:*** Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees.**We believe in having fun:*** Customer Service Excellence Celebration Weeks* Departmental Outings* Company Holiday Parties* Private On-Site Staff Fitness Facility* Beach Volleyball Courts* Staff Fitness Challenges* Much More*Jonas Club is an Equal Opportunity Employer.**If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [e-mail] or 905-470-4600*