Client Success Manager (Enterprise)

Affirm; Calgary; On-site; CAD 184,000 - 254,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Flexible Spending Wallets

Vacation and holidays

Employee stock purchase plan

Job summary

Affirm is seeking a highly strategic Client Success Manager to own and grow a portfolio of large Canadian merchants. You will shape multi-year roadmaps, influence senior stakeholders, and orchestrate cross-functional teams to deliver on key success metrics.

This remote-first role centers on strategic account management and commercial execution across Canada. You will lead negotiations, design growth plans, and drive adoption to achieve strong customer health and retention.

Qualifications

• >7+ years of B2B client-facing experience in tech/fintech.
• >Excellent CRM and relationship management for executive-level partnerships.
• >Strong cross-functional collaboration and stakeholder management.
• >Clear written/verbal communication; able to influence.
• >Analytical ability to extract insights from data and trends.
• >Experience structuring, negotiating, and closing large-scale contracts.
• >Adaptable, proactive, and capable of driving multi-project initiatives.
• >Ability to craft compelling value propositions for strategic customers.

Responsibilities

• >Own and grow large Canadian partner relationships with multi‑year roadmaps.
• >Define strategic vision and influence senior stakeholders across units.
• >Develop multi-year growth roadmaps including product integrations and GTM expansions.
• >Lead complex commercial negotiations, pricing, renewals, and expansions.
• >Analyze partner performance and drive adoption and expanded use cases.
• >Coordinate cross‑functional execution across Product, Tech, Analytics, Marketing, Risk.
• >Manage customer health to ensure retention and long‑term value.

Skills

B2B client-facing

CRM skills

Cross-functional leadership

Communication

Data analysis

Contract negotiations

Adaptability

Value propositions

SaaS knowledge

E-commerce knowledge

Salesforce

AI tools

BI tools

Tools

Salesforce

AI tools

BI tools

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About The Revenue Team

The Revenue team drives affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through affirm’s products.

About The Role

Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how affirm scales internationally through our large relationships in Canada. We are looking for a highly strategic, hands‑on strategic Client Success Manager to own and grow a portfolio of our large Canadian merchants. This role sits at the center of commercial strategy and execution—shaping multi‑year joint roadmaps, influencing senior stakeholders, and orchestrating cross‑functional teams to deliver on key success metrics and goals. You’ll operate as the quarterback for your accounts: setting the strategy, driving rigorous account planning, and ensuring day‑to‑day execution lands on time and against KPI targets.

What You’ll Do

• Own and lead affirm’s large Canadian partner relationships, driving growth and long‑term strategy across multiple business units.
• Define and drive the strategic vision for each relationship—aligning joint priorities to affirm’s broader goals and influencing senior stakeholders on both sides.
• Develop sophisticated account plans - build and execute multi‑year growth roadmaps spanning product integrations, co‑marketing initiatives, and go‑to‑market expansions
• Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
• Orchestrate cross‑functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• Manage customer health to ensure strong satisfaction, long‑term retention, and consistent business outcomes.

What We Look For

• 7+ years of B2B client‑facing experience; preferably in a tech or fintech environment.
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• Experience in driving and managing cross‑functional, multi‑stakeholder initiatives with high attention to detail.
• Strong written and verbal communication (e.g. proposals, memos, e‑mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Experience structuring, negotiating, and closing large‑scale commercial contracts
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• Knowledge of consumer finance offerings, SaaS solutions, and e‑commerce preferred.
• Comfortable using Salesforce, AI, and BI tools.
• Bilingual French and English is a plus.

Base Pay Grade - J

Equity Grade - 5

Employees new to affirm typically come in at the start of the pay range. affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN On Target Earnings (OTE) per year: $132,500 - $182,500

This posting is for an existing vacancy.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits

• Health care coverage - affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.