Director, SBS Implementation & Growth (Canada)

Innovien Solutions; Montreal; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading consulting firm is seeking a Head of Implementation to lead technical and administrative teams for Canadian small business clients. This key leadership position involves driving operational excellence and scaling client delivery processes. The ideal candidate has over 10 years of experience in systems implementation and is bilingual in English and French. Responsibilities include team leadership, project management, and collaboration with Sales to deliver exceptional client experiences.

Qualifications

• 10+ years of experience in systems implementation or professional services.
• 4+ years of management experience leading large teams (25+).
• Proven ability to enhance client satisfaction and operational efficiency.

Responsibilities

• Lead the Implementation team, ensuring timely project delivery.
• Drive productivity and monitor departmental objectives.
• Partner with Sales on implementation strategies and pricing proposals.

Skills

Systems implementation expertise

Leadership

Bilingual (English and French)

Strategic thinking

Process improvement

Education

Bachelor's Degree

Job description

A leading consulting firm is seeking a Head of Implementation to lead technical and administrative teams for Canadian small business clients. This key leadership position involves driving operational excellence and scaling client delivery processes. The ideal candidate has over 10 years of experience in systems implementation and is bilingual in English and French. Responsibilities include team leadership, project management, and collaboration with Sales to deliver exceptional client experiences.