Hybrid Senior Manager, Client Support & Growth

OceanMD, a WELL Health Company; Toronto; Hybrid; CAD 165,000 - 175,000; Full time

Benefits offered by this job

Mentoring and team development

Opportunities for professional growth

Impactful work in healthcare technology

Job summary

A healthcare technology firm based in Toronto is seeking a Senior Manager of Client Support to lead and develop a high-performing technical support team. This role emphasizes exceptional client engagement, fostering collaboration, and utilizing data-driven approaches for improvement. Candidates should have strong leadership skills, technical knowledge relevant to client support, and a passion for enhancing the healthcare experience. This full-time position offers a competitive salary and professional development opportunities.

Qualifications

• Proven leadership skills in a B2B SaaS setting.
• Ability to manage high-performing teams.
• Strong technical knowledge and client support experience.

Responsibilities

• Lead and develop a high-performing Client Support team.
• Foster collaboration across teams.
• Oversee day-to-day client support operations.
• Mentor team members on best practices.
• Develop data tracking systems for continuous improvement.

Skills

Client relationship management

Technical support

Coaching and mentoring

Data analysis

CRM proficiency

Interpersonal communication

Tools

Freshsales

Freshdesk

Job description

A healthcare technology firm based in Toronto is seeking a Senior Manager of Client Support to lead and develop a high-performing technical support team. This role emphasizes exceptional client engagement, fostering collaboration, and utilizing data-driven approaches for improvement. Candidates should have strong leadership skills, technical knowledge relevant to client support, and a passion for enhancing the healthcare experience. This full-time position offers a competitive salary and professional development opportunities.