Strategic Account Manager (Remote) - Data-Driven Growth

Bilinguallink; St. Albert; Remote; CAD 90,000 - 120,000; Full time

Job summary

Crisp in Canada seeks a Customer Account Manager as a Strategic Partner to ensure smooth, scalable service delivery for major clients. You will own onboarding, cross-functional coordination, risk management, and data-driven client reviews to demonstrate ROI.

You will also lead user trainings and collaborate with Dev, Product, and Support to maintain a zero-defect standard for client materials in a fast-paced environment.

Qualifications

• 5-8 years in Strategic Account Management or Management Consulting.
• Strong data analytics with business insight.
• Proven ability to influence at Director/VP level.
• Experience with client onboarding and cross-functional coordination.

Responsibilities

• Build and maintain relationships with core client stakeholders at all levels (Director/VP).
• Proactively identify risks and opportunities for growth and implement action plans.
• Independently create and present quarterly client reviews (QBRs) with ROI metrics.
• Host and lead training sessions for platform users to extract insights.
• Collaborate with internal teams to deliver high-quality, validated solutions.

Skills

Relationship management

Stakeholder management

Data storytelling

Adaptability

Cross-functional collaboration

Tools

Power BI

Zendesk

Salesforce

HubSpot

Google Suite

Confluence

Jira

Navattic

Zapier

Job description

Crisp in Canada seeks a Customer Account Manager as a Strategic Partner to ensure smooth, scalable service delivery for major clients. You will own onboarding, cross-functional coordination, risk management, and data-driven client reviews to demonstrate ROI.

You will also lead user trainings and collaborate with Dev, Product, and Support to maintain a zero-defect standard for client materials in a fast-paced environment.