Strategic Account Manager - Growth & Retention (Flexible Work)

Netagen; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development and learning

Health, dental and vision insurance

Long-term disability insurance

Life Insurance

Paid vacation and personal time

Job summary

Netagen is seeking an Account Manager to nurture and expand relationships within an existing client portfolio across Canada. You will own the client lifecycle, identify expansion opportunities, and lead renewal and cross-sell initiatives while coordinating with internal teams to meet client needs.

The role emphasizes consultative selling, strong relationship-building, and the ability to translate business priorities into Netagen solutions. A focus on customer success and growth is essential.

Qualifications

• University or College degree in business, marketing, sales or related field, or equivalent work experience.
• 3+ years experience in account management, customer success, or inside sales, ideally within the technology or telecommunications industry.
• Bilingualism (English and French) considered an asset.
• Proven track record of maintaining client relationships and achieving sales or retention targets.
• Strong consultative and value-based selling capability with experience uncovering business challenges and quantifying client impact.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned clients by understanding their business objectives and needs.
• Conduct regular account reviews and client touchpoints to assess satisfaction and uncover renewal and upsell opportunities.
• Grow account revenue by identifying opportunities that align clients’ needs with Netagen's products and services.
• Serve as the primary contact for clients, addressing concerns and ensuring high customer satisfaction.
• Partner with internal teams to coordinate service delivery and develop client solutions.
• Manage account renewals, contract amendments, and service changes while ensuring contractual compliance.
• Maintain accurate CRM records and prepare reports and forecasts as required.
• Monitor client health and mitigate renewal risk to strengthen engagement and reduce churn.
• Stay informed of industry trends to provide relevant recommendations to clients.
• Contribute to sales forecasting and business planning with accurate pipeline data.
• Achieve or exceed revenue, renewal, and account growth objectives.
• Develop and execute account plans for key clients to support long-term growth.

Skills

Account management

Relationship management

Consultative selling

Sales methodologies

Prospecting

Account planning

CRM / pipeline management

Forecasting

Stakeholder management

Negotiation

Technology sales

Solution selling

Customer focus

Education

University or College degree in business, marketing, sales or related field, or equivalent work experience

Tools

CRM systems

Job description

Netagen is seeking an Account Manager to nurture and expand relationships within an existing client portfolio across Canada. You will own the client lifecycle, identify expansion opportunities, and lead renewal and cross-sell initiatives while coordinating with internal teams to meet client needs.

The role emphasizes consultative selling, strong relationship-building, and the ability to translate business priorities into Netagen solutions. A focus on customer success and growth is essential.