Remote Customer Account Manager

Bilinguallink; St. Albert; Remote; CAD 90,000 - 120,000; Full time

Job summary

Crisp in Canada seeks a Customer Account Manager as a Strategic Partner to ensure smooth, scalable service delivery for major clients. You will own onboarding, cross-functional coordination, risk management, and data-driven client reviews to demonstrate ROI.

You will also lead user trainings and collaborate with Dev, Product, and Support to maintain a zero-defect standard for client materials in a fast-paced environment.

Qualifications

• 5-8 years in Strategic Account Management or Management Consulting.
• Strong data analytics with business insight.
• Proven ability to influence at Director/VP level.
• Experience with client onboarding and cross-functional coordination.

Responsibilities

• Build and maintain relationships with core client stakeholders at all levels (Director/VP).
• Proactively identify risks and opportunities for growth and implement action plans.
• Independently create and present quarterly client reviews (QBRs) with ROI metrics.
• Host and lead training sessions for platform users to extract insights.
• Collaborate with internal teams to deliver high-quality, validated solutions.

Skills

Relationship management

Stakeholder management

Data storytelling

Adaptability

Cross-functional collaboration

Tools

Power BI

Zendesk

Salesforce

HubSpot

Google Suite

Confluence

Jira

Navattic

Zapier

Job description

Role Summary: The Strategic Partner

We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. The Customer Account Manager is responsible for ensuring smooth, efficient, and scalable delivery of services to our clients, beginning with a multi-billion CPG titan. This role oversees client onboarding, service workflows, cross-functional coordination, and operational excellence initiatives that enhance both client satisfaction and internal productivity.

This is an evolving role, currently reporting directly to the VP of Customer Development with ample opportunity for growth if you play to your strengths. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organizations and you relish the ability to shape your own role and the future of the company.

The successful candidate will be a Project Leader who can spot potential risks and opportunities within key accounts and take decisive action. We need a talent who is a fast learner, highly adaptable to our rapidly changing environment, and willing to make the extra effort to master our tools and drive client success.

What you'll work on:

• Relationship Building & Stakeholder Management: You will build and maintain strong relationships with core client stakeholders at all levels (Director/VP), acting as a strategic advisor who understands their broader business roadmap.
• Risk & Opportunity Identification: You will proactively spot potential risks to account health or opportunities for growth and implement action plans to address them.
• Independent Insights & QBR Ownership: You will independently create and present comprehensive quarterly client reviews (QBRs) that demonstrate clear ROI and strategic value through advanced data storytelling.
• User Training & Enablement: You will host and lead engaging training sessions for platform users, moving beyond technical walkthroughs to teach users how to extract real business insights.
• Operational Excellence: You will work closely with internal teams (Dev, Product, Support) to ensure client needs are met with high-quality, validated solutions, maintaining a "Zero-Defect" standard as the final line of defense for all client-facing materials.

Signs of a great candidate for the role:

• Experience: 5-8 years in Strategic Account Management or Management Consulting. Foodservice industry experience is highly preferred.
• Strategic Horsepower: Exceptional data analytics skills with the ability to apply common-sense judgment to complex datasets.
• Soft Skills & Communication: Exceptional interpersonal skills with a proven ability to build trust and collaborate effectively across internal and external teams.
• Technical Baseline: Proficiency in Power BI is required. Familiarity with tools such as Zendesk, Salesforce, HubSpot, Google Suite, Confluence, Jira, Navattic, or Zapier is a significant plus.
• Adaptability: A fast learner who thrives in a fast-paced environment and is willing to put in the extra effort to adapt to new tools and methodologies.
• Background Pluses: Previous experience in Leadership, Project Management, or Product Management.

What Makes a Great Fit at Crisp:

• Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you.
• Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change.
• People: You stay close to those we serve. Listening, learning, and building what matters most.
• Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up.
• Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us - not just to take on a role, but to help shape a company you're proud to be part of.

Applicants must be authorized to work for any employer in Canada. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.