Strategic Account Manager — Growth & Relationships

Aurum; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

HealthCare

Paid time off

Performance bonus

Travel allowance

Phone data usage allowance

Benefits commence on the first day of

Benefits commence on the first day of

Job summary

Aurum is seeking an Account Executive to build long-term relationships with customers and drive new business from existing clients in the commercial, residential, and post-construction sectors. Reporting to the Director of Sales, you will collaborate with cross-functional teams to enhance the overall customer experience and grow Aurum's market share.

You will manage a portfolio, identify upsell opportunities, and coordinate with operations to ensure commitments are met while tracking KPIs and

Qualifications

• Minimum 3 years of experience making a positive difference in an organisation.
• 3+ years of account management experience in the service or operations industry.
• Strong sales and negotiation skills.
• Ability to build rapport with clients and understand their business needs.
• Excellent verbal and written communication skills.
• Ability to efficiently use Microsoft Office and Salesforce.

Responsibilities

• Serve as primary contact for assigned client portfolio and manage day-to-day communication.
• Develop understanding of each client's needs, service scope, and objectives.
• Identify opportunities for account growth including upselling and cross-selling.
• Coordinate with operations, service delivery, and support teams to meet commitments.
• Prepare and deliver regular account reviews, performance reports, and renewals.
• Monitor client satisfaction and address service issues.
• Negotiate terms, pricing, and service agreements.
• Maintain client records and pipeline data in the CRM.
• Track account KPIs such as retention and revenue growth.
• Forecast renewals and identify at-risk accounts.
• Onboard new clients with smooth handoff from sales to account management.
• Stay current on industry trends and company updates.

Skills

Sales skills

Negotiation

Communication

Rapport building

CRM (Salesforce)

MS Office

Tools

Salesforce

Microsoft Office

Job description

Aurum is seeking an Account Executive to build long-term relationships with customers and drive new business from existing clients in the commercial, residential, and post-construction sectors. Reporting to the Director of Sales, you will collaborate with cross-functional teams to enhance the overall customer experience and grow Aurum's market share.

You will manage a portfolio, identify upsell opportunities, and coordinate with operations to ensure commitments are met while tracking KPIs and