Account Executive

Aurum; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

HealthCare

Paid time off

Performance bonus

Travel allowance

Phone data usage allowance

Benefits commence on the first day of

Benefits commence on the first day of

Job summary

Aurum is seeking an Account Executive to build long-term relationships with customers and drive new business from existing clients in the commercial, residential, and post-construction sectors. Reporting to the Director of Sales, you will collaborate with cross-functional teams to enhance the overall customer experience and grow Aurum's market share.

You will manage a portfolio, identify upsell opportunities, and coordinate with operations to ensure commitments are met while tracking KPIs and

Qualifications

• Minimum 3 years of experience making a positive difference in an organisation.
• 3+ years of account management experience in the service or operations industry.
• Strong sales and negotiation skills.
• Ability to build rapport with clients and understand their business needs.
• Excellent verbal and written communication skills.
• Ability to efficiently use Microsoft Office and Salesforce.

Responsibilities

• Serve as primary contact for assigned client portfolio and manage day-to-day communication.
• Develop understanding of each client's needs, service scope, and objectives.
• Identify opportunities for account growth including upselling and cross-selling.
• Coordinate with operations, service delivery, and support teams to meet commitments.
• Prepare and deliver regular account reviews, performance reports, and renewals.
• Monitor client satisfaction and address service issues.
• Negotiate terms, pricing, and service agreements.
• Maintain client records and pipeline data in the CRM.
• Track account KPIs such as retention and revenue growth.
• Forecast renewals and identify at-risk accounts.
• Onboard new clients with smooth handoff from sales to account management.
• Stay current on industry trends and company updates.

Skills

Sales skills

Negotiation

Communication

Rapport building

CRM (Salesforce)

MS Office

Tools

Salesforce

Microsoft Office

Job description

Account Executive

Position: Account Executive

Reporting to the Director of Sales, the Account Executive creates long-term, trusting relationships with our customers with the goal of developing new business from existing clients and actively seeking new sales opportunities. This position will liaise with cross-functional internal teams to improve the entire customer experience. The key area of focus for this role will be to grow Aurum's business within the commercial, residential, and post-construction industries.

Job Type: Full-Time, Permanent

Work Location: In-Person, North York

Salary Range: $65,000-$75,000/year + Commission

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of client accounts, managing day-to-day communication and relationship management
• Develop and maintain a strong understanding of each client's needs, service scope, and business objectives
• Identify opportunities for account growth, including upselling and cross-selling additional services
• Coordinate with operations, service delivery, and support teams to ensure client commitments are met on time and to standard
• Prepare and deliver regular account reviews, performance reports, and renewal proposals to clients
• Monitor client satisfaction and proactively address service issues, escalations, or complaints
• Negotiate contract terms, pricing adjustments, and service agreements in line with company policy
• Maintain accurate and up-to-date client records, activity logs, and pipeline data in the CRM (e.g., Salesforce)
• Track account-level KPIs such as retention rate, revenue growth, and client satisfaction scores
• Collaborate with sales leadership to forecast renewals and identify at-risk accounts
• Onboard new clients, ensuring a smooth handoff from sales to account management
• Stay current on industry trends, competitor offerings, and company service updates to better advise clients
• Represent the company professionally in client meetings, site visits, and calls
• Meet or exceed assigned retention and growth
• All other duties as assigned.

Required Experience

• A minimum of 3 years of experience making a positive difference in an organisation
• 3+ years of account management experience in the service or operations industry
• Strong sales and negotiation skills
• Ability to build rapport with clients and understand their business needs
• Excellent communication(verbal and written) skills
• Ability to efficiently use Microsoft Office and Salesforce

Benefits:

• HealthCare
• Paid time off
• Performance bonus
• Travel allowance
• Phone data usage allowance
• Benefits commence on the first day of employment

Aurum and its affiliates welcome and encourage applications from people with disabilities. Accommodations up to the point of undue hardship are available for candidates taking part in all aspects of the selection process.