Strategic Account Director: Grow Accounts & Lead Teams

Direct Focus; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Amazing teammates

Coaching and mentorship

Professional development

Exposure to brands

Modern tools

Growth opportunities

Accountability culture

Job summary

Direct Focus is seeking a seasoned Account Director to own outcomes across a portfolio, guiding strategic growth, retention, and profitability. You’ll lead client relationships, coach teams, and shape account strategy with a focus on measurable business results.

You’ll collaborate with Strategy, Operations, and Executive Leadership to improve processes, enable scalable marketing delivery, and drive meaningful client outcomes across national and international brands.

Qualifications

• 8–10+ years of marketing, agency, client leadership, or business operations experience.
• 3+ years leading teams.
• Proven success managing strategic client relationships.
• Strong financial and business acumen.
• Experience growing accounts and identifying new opportunities.
• Exceptional communication and leadership abilities.
• Ability to balance strategic thinking with operational execution.
• Comfort leveraging technology and AI-enabled tools to improve performance.

Responsibilities

• Build strategic client partnerships with senior stakeholders and align marketing investments with business objectives.
• Identify opportunities to deepen client relationships, strengthen engagement, and create long-term value.
• Take accountability for retention, profitability, forecasting accuracy, and overall account health.
• Lead high-performing teams of Account Managers and Account Coordinators with a focus on accountability and growth.
• Guide strategic planning during account planning, quarterly business reviews, and major client initiatives.
• Partner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.

Job description

Direct Focus is seeking a seasoned Account Director to own outcomes across a portfolio, guiding strategic growth, retention, and profitability. You’ll lead client relationships, coach teams, and shape account strategy with a focus on measurable business results.

You’ll collaborate with Strategy, Operations, and Executive Leadership to improve processes, enable scalable marketing delivery, and drive meaningful client outcomes across national and international brands.