Store Team Lead: Elevate Service & Sales

Roots; Vancouver; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Roots is seeking a Team Lead in Vancouver to bridge the leadership team and sales associates, ensuring smooth store operations and motivating the team to exceed goals. Reporting to the Store Manager, you’ll model exceptional selling and service behaviours to deliver a consistent in-store experience.

The ideal candidate has 1+ years in retail apparel, strong leadership, POS management experience, and a passion for customer care.

Qualifications

• 1+ years of related experience in retail apparel.
• Proven ability to lead a sales team.
• Experience with point-of-sale operations and daily banking procedures.
• Strong organizational and problem-solving skills.
• Passion for delivering exceptional customer experiences.
• Able to collaborate with others while being self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Oversees and delegates tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

Skills

Leadership

POS management

Customer service

Organization

Problem solving

Team collaboration

Flexible shifts

Job description

Roots is seeking a Team Lead in Vancouver to bridge the leadership team and sales associates, ensuring smooth store operations and motivating the team to exceed goals. Reporting to the Store Manager, you’ll model exceptional selling and service behaviours to deliver a consistent in-store experience.

The ideal candidate has 1+ years in retail apparel, strong leadership, POS management experience, and a passion for customer care.