Store Supervisor – Customer Service & Merchandising Lead

Shoppers Drug Mart Inc.; Cambridge; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Cambridge, Canada, is seeking staff to oversee customer service functions, cashier operations and merchandising. The role emphasizes training cashiers and guidance to the team to uphold store standards.

The position covers loss prevention, cashier accuracy, store presentation and general duties. You will help customers with inquiries, refunds and exchanges while supporting flexible scheduling within an Associate-Owner driven local store network.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff in accordance with store policies.
• Train cashiers/merchandisers and provide ongoing guidance.
• Ensure loss prevention standards and cash office processes are followed.
• Assist customers and resolve issues per guidelines (refunds, exchanges).
• Maintain shelves, displays and store image; perform clerical/banking duties when needed.

Skills

Planning & judgement

Store organization

Problem solving

Job description

Shoppers Drug Mart Inc. in Cambridge, Canada, is seeking staff to oversee customer service functions, cashier operations and merchandising. The role emphasizes training cashiers and guidance to the team to uphold store standards.

The position covers loss prevention, cashier accuracy, store presentation and general duties. You will help customers with inquiries, refunds and exchanges while supporting flexible scheduling within an Associate-Owner driven local store network.