Store Operations Leader — People & Service

Dollarama; Merritt; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation package

Company matching pension plan

Tailor‑made training program

Job summary

Dollarama in Merritt is seeking an Assistant Store Manager to support the Store Manager and oversee daily retail operations, drive customer satisfaction, and help meet sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will lead staff, assist with merchandising and stock, and ensure excellent service. The position offers strong career development, a competitive benefits package, and a company-matched pension plan for full‑time employees eligible after threshold

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Support merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision‑making

Staff management

Multitasking

Job description

Dollarama in Merritt is seeking an Assistant Store Manager to support the Store Manager and oversee daily retail operations, drive customer satisfaction, and help meet sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will lead staff, assist with merchandising and stock, and ensure excellent service. The position offers strong career development, a competitive benefits package, and a company-matched pension plan for full‑time employees eligible after threshold