Assistant Store Manager: Lead Team & Elevate Experience

Dollarama; Cowansville; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor‑made training

Career development

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations and achieving sales goals. The role acts as Manager on Duty in the Store Manager’s absence, driving merchandising, customer service, and staff development.

You will help with operations, staff coaching, and performance management while ensuring compliance with company policies and safety standards. Open availability and strong leadership are essential for success.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Staff management

Customer service

Decision‑making

Communication

Tools

POS systems

Job description

Dollarama in Canada is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations and achieving sales goals. The role acts as Manager on Duty in the Store Manager’s absence, driving merchandising, customer service, and staff development.

You will help with operations, staff coaching, and performance management while ensuring compliance with company policies and safety standards. Open availability and strong leadership are essential for success.