Assistant Store Manager — Lead Retail Ops & Team Growth

Dollarama; Sainte-Adèle; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan matching

Tailor-made training

Career development

Job summary

Dollarama is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction and achieving sales goals. The role acts as Manager on Duty when the Store Manager is absent.

You will lead operations, merchandising, stock daily shipments, train staff, manage cash, open/close duties, assign tasks, ensure safety and cleanliness, and conduct performance evaluations.

Qualifications

• Minimum 2 years of retail experience.
• At least 2 years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail experience

Supervisory experience

Leadership

Customer service

Communication

Job description

Dollarama is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction and achieving sales goals. The role acts as Manager on Duty when the Store Manager is absent.

You will lead operations, merchandising, stock daily shipments, train staff, manage cash, open/close duties, assign tasks, ensure safety and cleanliness, and conduct performance evaluations.