Store Operations Lead: Customer Experience & Team Coaching

Dollarama; Brandon; On-site; CAD 50,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Training program

Career development

Job summary

Dollarama is seeking an Assistant Store Manager in Brandon, MB to support the Store Manager in daily retail operations and achieve sales goals. The role acts as Manager on Duty in the Manager’s absence and requires leadership, excellent customer service, and strong decision-making skills.

The position involves staff coaching, merchandising, cash handling, and ensuring safety standards. Employment is full-time with opportunities for career development and a competitive benefits package.

Qualifications

• Two years of retail experience minimum.
• At least two years in a supervisory or management role.
• Strong leadership and communication abilities.

Responsibilities

• Assist Store Manager with daily operations and staff management.
• Support merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Handle cash management and opening/closing duties as needed.
• Assign tasks to team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail leadership

Staff management

Customer service

Communication

Decision-making

Multitasking

Job description

Dollarama is seeking an Assistant Store Manager in Brandon, MB to support the Store Manager in daily retail operations and achieve sales goals. The role acts as Manager on Duty in the Manager’s absence and requires leadership, excellent customer service, and strong decision-making skills.

The position involves staff coaching, merchandising, cash handling, and ensuring safety standards. Employment is full-time with opportunities for career development and a competitive benefits package.