Retail Operations Lead | Customer Experience & Team Growth

Dollarama; Town of Grand-Bouctouche; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension

Tailor-made training program

Career development opportunities

Job summary

Dollarama in Grand-Bouctouche, NB is seeking an Assistant Store Manager to support daily retail operations and staff leadership. You will act as Manager on Duty in the Store Manager’s absence and help drive sales and customer satisfaction.

The role emphasizes coaching, merchandising, and ensuring adherence to safety standards, with full-time opportunities and competitive benefits. You will lead a team to meet targets and deliver exceptional service.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision making

Multitasking

Job description

Dollarama in Grand-Bouctouche, NB is seeking an Assistant Store Manager to support daily retail operations and staff leadership. You will act as Manager on Duty in the Store Manager’s absence and help drive sales and customer satisfaction.

The role emphasizes coaching, merchandising, and ensuring adherence to safety standards, with full-time opportunities and competitive benefits. You will lead a team to meet targets and deliver exceptional service.