Store Manager, Willowbrook Drive

Marks; Cranbrook; Hybrid; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Benefits & retirement

Performance incentives

Product discounts

Job summary

Marks in Cranbrook, BC is seeking a Store Manager to lead the Willowbrook Drive location. You will coach and develop the team, ensure exceptional customer service, and manage pricing, promotions, and store standards.

The role emphasizes a strong focus on training, recruitment, and leadership to sustain a high-performance environment. Ideal candidates have 3–5 years of retail leadership experience, high energy, and a proven ability to drive results with a positive, inclusive workplace culture.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• Strong leadership and team management experience.
• Excellent communication and organizational skills.
• Ability to create and manage weekly department and store plans.
• Proven customer service focus with omni-channel experience.

Responsibilities

• Provide leadership to the team and coach to meet service standards.
• Ensure store compliance with pricing, promotions, and LP/audit policies.
• Oversee scheduling for sales and support functions.
• Lead recruiting, training, and development; create succession plans.

Skills

Coaching & mentoring

Team leadership

Communication

Organizational skills

Customer service orientation

Basic computer skills

Tools

POS systems

Job description

## Store Manager, Willowbrook DriveApply: Cranbrook, BC: Full time: Posted 20 Days Ago: JR165532**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Enforces delivery of our operating model customer service standards.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.**Operations*** Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.* Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.* Oversees preparation for annual inventories.* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.* Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.**Training** * Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.* Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Ensure execution of the customer experience and provides resolution for all customer concerns.* Develops and leads recruiting and hiring strategy for store, maintains a complete team.* Create succession plans through continuous training and development.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**Compensation**We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical *hiring range* is between 44,000 and 55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.