Store Manager, Place Laurier

Sportchek; Quebec; Hybrid; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Sportchek in Quebec City is seeking a Store Manager to lead our team, deliver exceptional customer service, and drive sales through effective coaching and store operations.

You will oversee weekly scheduling, inventory, training, and adherence to LP policies, while promoting our loyalty and credit card programs and providing a consistently positive, high-energy store environment.

Qualifications

• 3-5 years retail experience required.
• Proven ability to coach, mentor and develop teams.
• Strong communication and organizational skills.

Responsibilities

• Provide leadership to the team and coach to ensure service standards.
• Oversee store operations, pricing, and promotions per guidelines.
• Lead scheduling, training, and recruitment to build a strong team.
• Promote loyalty and credit card programs and ensure customer experience.

Skills

Store leadership

Coaching & mentoring

Communication skills

Retail operations

Tools

POS systems

Inventory software

Job description

## Store Manager, Place LaurierApply: Quebec City, QC: Full time: Posted Today: JR165874**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Enforces delivery of our operating model customer service standards.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs. **Operations*** Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.* Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.* Oversees preparation for annual inventories.* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.* Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions. **Training** * Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.* Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Ensure execution of the customer experience and provides resolution for all customer concerns.* Develops and leads recruiting and hiring strategy for store, maintains a complete team.* Create succession plans through continuous training and development. **Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**We’re always looking for great talent! In addition to competitive pay, we offer:*** Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $52,000 and $65,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2