Assistant Manager, Operations, Pine Dr

Marks; Central Ontario; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Benefits & retirement programs

Performance incentives

Well-being perks

Discounts on products

Job summary

Marks is seeking an Assistant Manager, Operations at Pine Dr in Parry Sound, ON. The role leads customer service and operations to ensure the brand’s service standards are met and exceeded.

The candidate will oversee the B2B Commercial function, manage order entry and fulfillment, and support in-store and online sales, inventory flow, and compliance. A strong leader with retail experience is preferred.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• Ability to build and manage daily/weekly plans for the department and store.
• Excellent communication and organizational skills.
• 3–5 years of retail experience required.
• Basic computer skills.

Responsibilities

• Provide leadership to the team and coaching to ensure service standards.
• Lead the B2B Mark’s Commercial Business function including order entry and management.
• Support omni-channel experience with in-store and eCommerce orders.
• Manage scheduling, shipping/receiving, cash handling, and operations systems.
• Assist in annual inventory preparation and compliance.
• Act as store lead in absence of Store Manager.

Skills

Coaching & mentoring

Communication

Organizational skills

Retail experience

Basic computer skills

Job description

## Assistant Manager, Operations, Pine DrApply: Parry Sound, ON: Full time: Posted 30+ Days Ago: JR162356**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.**Operations*** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.**Training*** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you’ll bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.