Assistant Manager, Uplands Drive

Sportchek; Nanaimo; Hybrid; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Sportchek is seeking a dynamic retail leader in Nanaimo to drive exceptional customer service and team performance. The role focuses on coaching the team, delivering a consistent service model, and managing in-store and eCommerce orders with precision.

You will also ensure inventory movement and adherence to store policies while supporting daily operations. Applicants should have 3–5 years of retail experience, strong communication skills, and a high-energy approach to achieve sales and service

Qualifications

• 3–5 years retail experience required.
• Excellent communication and organizational skills.
• Strong coaching and mentoring abilities.
• High energy, enthusiasm, and drive to succeed.

Responsibilities

• Lead and coach store team to deliver service standards.
• Oversee order entry, management, and timely delivery to customers.
• Provide omni-channel support: in-store and eCommerce fulfillment.
• Manage inventory movement to the sales floor and compliance with policies.
• Coordinate scheduling, shipping/receiving, and annual inventories.

Skills

Coaching & mentoring

Team leadership

Communication

Store operations planning

Customer service

Tools

POS systems

Job description

# **What you’ll do**# Customer Service* Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.# Operations* Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.# Training* Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.# Leadership* Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).# What you’ll bring* Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.# CompensationWe’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discounts Our typical *hiring range* is between 42,000 and 55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.