Store Manager, Place Laurier

Atmosphere Ltd.; Quebec; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Product discounts

Job summary

Atmosphere Ltd. seeks a Store Manager for Place Laurier in Quebec City, QC. You will lead the store team, coach to uphold our service standards, and drive an exceptional in-store and online shopping experience.

Responsibilities include coaching via Shift Starters and reviews, managing weekly schedules, pricing, inventory control, and compliance with LP, OH&S, and audits. Competitive salary and benefits support growth.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• Ability to create and follow weekly department and store plans.
• Strong communication and organizational skills.
• High energy and customer focus are essential.

Responsibilities

• Provide leadership to the team and coach to ensure service model standards are met.
• Execute in-store eCommerce and fulfill online orders within service levels.
• Promote loyalty and credit programs to drive customer acquisition.
• Maintain store pricing, visual standards, promotions, and weekly price changes.

Skills

Leadership

Coaching

Team management

Customer service

Communication

Performance coaching

Recruiting

Scheduling

In-store promotions

Tools

MS Office

Job description

## Store Manager, Place LaurierApply: Quebec City, QC: Full time: Posted 3 Days Ago: JR165874**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Enforces delivery of our operating model customer service standards.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs. **Operations*** Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.* Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.* Oversees preparation for annual inventories.* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.* Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions. **Training** * Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.* Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Ensure execution of the customer experience and provides resolution for all customer concerns.* Develops and leads recruiting and hiring strategy for store, maintains a complete team.* Create succession plans through continuous training and development. **Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**We’re always looking for great talent! In addition to competitive pay, we offer:*** Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $52,000 and $65,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2