Assistant Manager, Operations, 16th St.

Marks; Owen Sound; Hybrid; CAD 37,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Job summary

Marks in Owen Sound, ON seeks an Assistant Manager, Operations to lead the team, coach staff, and ensure delivery of service standards across in-store and online channels. You will manage order entry, inventory flow, and daily store operations, while promoting a positive work environment and brand standards.

The role requires 3-5 years of retail experience, strong communication, and the ability to drive performance through training and leadership.

Qualifications

• 3-5 years retail experience required.
• Proven ability to coach, mentor and develop teams.
• Excellent communication and organizational skills.

Responsibilities

• Lead the B2B Marks Commercial Business function, coaching the team to ensure accurate orders and on-time delivery.
• Provide an omni-channel customer experience with in-store and eCommerce fulfillment.
• Oversee shipping/receiving, eCommerce fulfillment, cash handling and operations systems compliance.
• Assist in annual inventories and ensure LP, cash and OH&S policies are followed.
• Act as a brand ambassador and maintain a positive, motivating work environment.

Skills

Coaching

Team leadership

Customer service

Communication

Inventory management

Scheduling

Computer skills

Tools

POS system

Inventory software

Job description

## Assistant Manager, Operations, 16th St.Apply: Owen Sound, ON: Full time: Posted 30+ Days Ago: JR164715**What you’ll do****Customer Service*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.* Support the customer experience through timely processing and movement of inventory to the salesfloor.**Operations*** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.* Assists in preparation and execution of annual inventories.* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.* Assumes responsibility for all operations of the store in the absence of the Store Manager.**Training*** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.* Creates and communicates execution of Daily Game Plan for operations activities.* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.* Follows up with the team to complete required training within timeframes.**Leadership*** Acts as a brand ambassador by promoting brands and culture.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain Mark’s performance management expectations including progressive discipline where necessary.* Follows the disciplinary process consistently and impartially.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).**What you’ll bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Proven ability to build and manage a daily, weekly plan for the department and store.* Exceptional communication skills and organizational skills* Superior training and mentoring skills* 3-5 years retail experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.* We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $37,200 and $46,500. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.