Store Manager: Lead, Develop & Delight Customers

Dollarama; West Kelowna; On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Career growth opportunities

Job summary

Dollarama is seeking a Store Manager in West Kelowna to oversee daily retail operations, inventory, staffing, and visual merchandising. You will ensure policies are followed and targets are met, while delivering top-notch customer service.

You will lead a team, manage scheduling, training, and performance feedback, with a focus on safe, clean stores and efficient cash handling. This full-time role offers growth, pension plan, and competitive compensation.

Qualifications

• Two years minimum in retail and team management.
• Open availability including days, evenings and weekends.
• Excellent communication and decision-making abilities.
• Strong leadership and problem-solving skills.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Responsibilities

• Overseeing all store operations and ensuring policy compliance.
• Leading, motivating, and developing store staff to achieve goals.
• Assisting with merchandising, stocking, and unpacking daily shipments.
• Delivers excellent customer service and resolves complex issues.
• Maintaining visual merchandising standards.
• Ensuring store safety and cleanliness.
• Handling cash management, opening and closing.
• Providing performance feedback and assigning team tasks.
• Supervising hiring and performance management processes.

Skills

Leadership

Team management

Communication

Decision-making

Problem-solving

Retail experience

Open availability

Job description

Dollarama is seeking a Store Manager in West Kelowna to oversee daily retail operations, inventory, staffing, and visual merchandising. You will ensure policies are followed and targets are met, while delivering top-notch customer service.

You will lead a team, manage scheduling, training, and performance feedback, with a focus on safe, clean stores and efficient cash handling. This full-time role offers growth, pension plan, and competitive compensation.