Assistant Store Manager: Lead Team, Elevate Service

Dollarama; Williams Lake; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor‑made training

Career development opportunities

Job summary

Dollarama in Williams Lake, BC is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence and help lead a dynamic team.

The role emphasizes hands-on leadership, staff development, and maintaining high visual merchandising and store standards while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Minimum of two years retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Retail leadership

Staff management

Customer service

Communication

Decision‑making

Multitasking

Job description

Dollarama in Williams Lake, BC is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence and help lead a dynamic team.

The role emphasizes hands-on leadership, staff development, and maintaining high visual merchandising and store standards while delivering exceptional customer service in a fast-paced environment.