Store Manager: Flexible Shifts & Customer Experience

Leon's Furniture; Edmonton; Sur place; CAD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health and dental benefits

Paramedical services

Career progression

Résumé du poste

The Brick is expanding its management team across its retail locations with a focus on customer service excellence, sales growth, and staff development. We seek energetic leaders who can drive merchandising standards, daily briefings, and promotions while maintaining fiscal discipline.

Qualified candidates bring several years of retail sales and supervisory experience, strong communication skills, and a track record of achieving sales targets.

Qualifications

• High school diploma or equivalent.
• 3 years retail sales and/or customer service experience.
• 2+ years retail supervisory or management experience.
• Proven track record in sales, customer service, operations and merchandising.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proven leadership skills.
• Excellent negotiating and closing skills.
• Working knowledge of retail systems.
• Flexibility to work shifts, including evenings and weekends.

Responsabilités

• Maintain excellence in store merchandising, detail and customer service.
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures.
• Increase the store’s Average Sales, Closing Ratio and ROC while controlling expenses.
• Implement all sales and operations programs.
• Schedule staff for optimum coverage levels.
• Hold daily trigger talks and sales meetings.
• Develop staff through goal setting, coaching and performance evaluations.
• Organize and plan promotions and marketing events.
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Maintain store inventory levels and accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Community involvement.

Description du poste

The Brick is expanding its management team across its retail locations with a focus on customer service excellence, sales growth, and staff development. We seek energetic leaders who can drive merchandising standards, daily briefings, and promotions while maintaining fiscal discipline.

Qualified candidates bring several years of retail sales and supervisory experience, strong communication skills, and a track record of achieving sales targets.