Brick Supervisor, Operations

The Brick; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Paramedical services for you and your

Job summary

The Brick is actively seeking an Operations Supervisor to join our Ottawa team. Reporting to the Store Manager, you will oversee merchandising, customer service, and staff development to ensure exceptional shopping experiences.

With 2+ years in customer service or sales and prior supervisory experience, you will lead by example, manage inventory, and ensure policy compliance across departments. Evening and weekend flexibility is required to meet business needs.

Qualifications

• Minimum high school diploma; post-secondary education a plus.
• 2+ years in customer service or sales.
• Retail supervisory or senior associate experience is an asset.
• Proven track record in customer service, operations and merchandising.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Recruit, hire and develop staff through coaching and performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Lead by example, promoting teamwork within all departments.
• Ensure high data entry accuracy and inventory accuracy.
• Manage store inventory levels and reporting of accounts receivable/payable.
• Understand and enforce Brick Group policies and procedures.

Skills

Customer service

Sales

Staff supervision

Merchandising

Communication

Time management

Education

High school diploma

Post-secondary education an asset

Job description

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Supervisorwill have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail]