Retail Operations Supervisor: Customer Experience Leader

The Brick; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental benefits

Paramedical services

Career progression opportunities

Job summary

The Brick seeks a motivated Operations Supervisor to lead a dynamic retail team in Montreal. Reporting to the Store Manager, you will drive customer service excellence, merchandising detail, and effective staff development to deliver a rewarding guest experience.

Ideal candidates bring 2+ years in customer service or sales, retail supervisory experience, and outstanding communication skills. Flexibility for evenings/weekends is required, with opportunities for career growth at The Brick.

Qualifications

• 2+ years of customer service or sales experience
• Retail supervisory or senior associate experience an asset
• Excellent verbal and written communication skills
• Flexibility to work evenings and weekends
• Strong problem solving skills and work ethic

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Skills

Customer service

Communication

Leadership

Sales experience

Problem solving

Time management

Education

High school diploma or equivalent

Post-secondary education an asset

Job description

The Brick seeks a motivated Operations Supervisor to lead a dynamic retail team in Montreal. Reporting to the Store Manager, you will drive customer service excellence, merchandising detail, and effective staff development to deliver a rewarding guest experience.

Ideal candidates bring 2+ years in customer service or sales, retail supervisory experience, and outstanding communication skills. Flexibility for evenings/weekends is required, with opportunities for career growth at The Brick.