Brick Manager, Operations

Leon's Furniture; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental & paramedical

Career progression

Job summary

The Brick is seeking an Operations Manager to join our retail team in Ottawa. Reporting to the Store Manager, you will implement procedures, recruit and coach staff, handle escalated service issues, and drive profitability while maintaining merchandising standards and customer focus.

Ideal candidates bring 2+ years in supervisory roles within retail, strong communication and problem-solving skills, and a track record of leading teams to successful outcomes.

Qualifications

• Minimum high school diploma; post-secondary education an asset.
• 2+ years supervisory/management experience in retail.
• 2+ years customer service or sales experience.
• Proven track record in customer service, operations and merchandising.
• Excellent communication and problem-solving skills.
• Ability to lead, motivate and manage a team.
• Strong time management and organizational skills.
• Flexible to work evenings/weekends.

Responsibilities

• Implement and communicate operating procedures and policies.
• Recruit and develop employees; set goals and conduct appraisals.
• Handle escalated customer service issues and provide solutions.
• Increase location profitability and efficiency.
• Maintain excellent store merchandising, detail and customer service.
• Promote teamwork across all departments.
• Minimize errors and ensure data entry accuracy.
• Maintain store inventory levels and accuracy.
• Control and report Accounts Receivable/Payable.

Skills

Team leadership

Customer service

Sales experience

Time management

Organizational skills

Retail merchandising

Problem solving

Communication

Education

High school diploma

Post-secondary education (asset)

Tools

POS systems

Job description

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager willhave the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service, operations and merchandising
• Excellent communication, interpersonal and problem solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail]