Brick Supervisor, Operations

Leon's Furniture; Windsor; On-site; CAD 42,000 - 60,000; Full time

Job summary

The Brick is actively seeking to expand our management team in Windsor, Ontario. This Operations Supervisor role focuses on leading retail operations, mentoring staff, and delivering top-notch customer service.

Reporting to the Store Manager, you will drive merchandising excellence, handle escalated issues, and ensure accurate data entry and inventory control while upholding company policies and procedures.

Qualifications

• High school diploma or equivalent; post secondary education an asset.
• 2 or more years of customer service or sales experience.
• Previous retail Supervisory or Senior Associate experience an asset.
• Proven track record in customer service, operations and merchandising.
• Excellent verbal and written communication skills.
• Highly developed problem solving skills.
• Good time management skills and work ethic.
• The ability to promote an extreme level of excellence and pride in customer service and store detail.
• Flexibility to work any shift, including evenings and weekends, as required.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Lead by example, promoting teamwork within all departments.
• Ensure a high-level of data entry accuracy with minimal errors.
• Maintain store inventory levels and inventory accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Understand, implement and ensure compliance with all Brick Group policies & procedures.

Skills

Customer service

Sales experience

Supervisory experience

Operations

Merchandising

Verbal and written communication

Problem solving

Time management

Flexibility

Education

High school diploma or equivalent

Post-secondary education an asset

Job description

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Supervisorwill have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]