Brick Supervisor, Operations

The Brick; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental benefits

Paramedical services

Career progression opportunities

Job summary

The Brick seeks a motivated Operations Supervisor to lead a dynamic retail team in Montreal. Reporting to the Store Manager, you will drive customer service excellence, merchandising detail, and effective staff development to deliver a rewarding guest experience.

Ideal candidates bring 2+ years in customer service or sales, retail supervisory experience, and outstanding communication skills. Flexibility for evenings/weekends is required, with opportunities for career growth at The Brick.

Qualifications

• 2+ years of customer service or sales experience
• Retail supervisory or senior associate experience an asset
• Excellent verbal and written communication skills
• Flexibility to work evenings and weekends
• Strong problem solving skills and work ethic

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Skills

Customer service

Communication

Leadership

Sales experience

Problem solving

Time management

Education

High school diploma or equivalent

Post-secondary education an asset

Job description

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Supervisorwill have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]