Store Manager

Chatters Limited Partnership; Guelph; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits: medical and dental

RRSP contributions

Education opportunities

Employee discounts

Job summary

Chatters Limited Partnership is seeking a Store Manager for the Stone Road Mall location in Guelph. You will lead daily retail and salon operations, coach a top-performing team, and own scheduling, payroll, and inventory to deliver an exceptional customer experience.

You’ll drive sales, service levels, and store standards while building strong customer relationships and a culture of accountability. This role requires a proven retail leadership background and a passion for beauty and people

Qualifications

• Minimum 5 years of retail leadership experience.
• Proven ability to lead teams, drive sales and manage operations.
• Experience with scheduling, payroll, budgeting, and inventory.

Responsibilities

• Lead daily store and salon operations to deliver an elevated customer experience.
• Coach and develop a high-performing team to hit sales and service goals.
• Own scheduling, payroll, inventory, budgeting and performance planning.
• Ensure salon cleanliness, stock, and merchandising to standards.
• Build customer relationships and loyalty through memorable experiences.
• Analyze performance metrics and drive continuous improvement.
• Lead hiring, onboarding and ongoing team development.
• Act as on-floor leader, solving problems and making decisions.

Skills

Retail leadership

Team leadership

Sales performance

Operations management

Inventory management

Scheduling

Payroll

Budgeting

Customer service

Communication

Problem solving

Tools

POS systems

Microsoft Office

Job description

At Chatters, beauty is more than what we do, i t’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We are looking for a Store Managerat our Stone Road Mall, GuelphRetail Salon!

What You’ll Do

• Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
• Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
• Own scheduling, payroll, inventory management, budgeting, and performance planning
• Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards
• Build strong relationships with customers, creating loyalty through consistent and memorable experiences
• Analyze performance metrics and take action to drive results and continuous improvement
• Lead hiring, onboarding, training, and ongoing development of team members
• Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team

Who You Are

You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

You align with our corporate values:

• Start with the Power of You:You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.
• Every Interaction Matters:You understand that every customerand team interaction is an opportunity to create trust, connection, and positive energy.
• Make It Memorable: You go beyond expectations, setting the standard for exceptional service and creating experiences customersreturn for.
• More Than Just Beauty:You believe beauty is a powerful tool for confidence, self-expression, and community.
• Commit to Grow and Learn : You’re passionate about learning, developing leaders, and building strong teams that grow together.

What You Bring

• Minimum 5 years of retail leadership experience
• Proven success leading teams, driving sales performance, and managing operations
• Strong background in inventory management, scheduling, payroll, and budgeting
• Passion for beauty and delivering exceptional customerexperiences
• Excellent communication, organization, and time-management skills
• Ability to multitask and problem-solve in a fast-paced environment
• Reliable, accountable, and solution-oriented leadership style
• Comfortable using POS systems and basic computer programs
• Flexible availability, including days, evenings, and weekends
• Salon experience is considered an asset

What We Offer

• Competitive salary, starting from $50,000 annually
• Sales incentives and performance-based rewards
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.