Assistant Store Manager

Chatters Limited Partnership; Ottawa; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wage

Sales incentives

Product discounts

Medical and dental benefits

Education opportunities

Career growth

Job summary

Chatters, Ottawa, is seeking an Assistant Store Manager for the Ottawa Trainyards location. You will lead daily retail and salon operations, coach teams to meet sales goals, and build loyal customer relationships.

You will oversee scheduling, payroll, inventory, and bookings while maintaining a polished salon environment. This role requires at least 1 year of retail leadership, strong communication, and flexibility including evenings and weekends.

Qualifications

• At least 1 year of retail leadership experience.
• Passion for beauty and delivering exceptional customer experiences.
• Strong communication, organization, and time-management skills.
• Flexible availability, including evenings and weekends.

Responsibilities

• Support daily retail and salon operations to ensure a smooth, welcoming experience
• Lead by example, coaching and motivating team members to achieve sales and service goals
• Build strong relationships with customers, creating loyalty through consistent and memorable experiences
• Assist with scheduling, payroll, inventory management, and customer appointment bookings
• Maintain a clean, well-stocked, and beautifully merchandised salon that meets Chatters’ standards
• Share product knowledge and support training, onboarding, and development of team members
• Step in as a leader when needed, solving problems and making decisions that positively impact customers and the team

Skills

Retail leadership

Customer service

Communication

Organization

Time management

Problem solving

POS systems

Job description

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.
We are looking for an Assistant Store Manager at our Ottawa Trainyards location in Ottawa, Ontario!

What You’ll Do:

• Support daily retail and salon operations to ensure a smooth, welcoming experience
• Lead by example, coaching and motivating team members to achieve sales and service goals
• Build strong relationships with customers, creating loyalty through consistent and memorable experiences
• Assist with scheduling, payroll, inventory management, and customerappointment bookings
• Maintain a clean, well-stocked, and beautifully merchandised salon that meets Chatters’ standards
• Share product knowledge and support training, onboarding, and development of team members
• Step in as a leader when needed, solving problems and making decisions that positively impact customersand the team

Who You Are

You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

What You align with our corporate values:

• Start with the Power of You : You lead with confidence, creativity, and accountability, taking pride in your work and ownership of your growth.
• Every Interaction Matters: You understand that each customerand team interaction is an opportunity to create a positive experience.
• Make It Memorable: You go beyond expectations, creating moments that leave a lasting impression.
• More Than Just Beauty: You see beauty as a way to build confidence, connection, and community
• Commit to Grow and Learn: You’re motivated to continuously learn, develop your leadership skills, and support the growth of others

What You Bring

• At least 1 year of retail leadership experience
• Passion for beauty and delivering exceptional customerexperiences
• Strong communication, organization, and time-management skills
• Ability to multitask in a fast-paced environment
• Reliable, accountable, and solution-oriented mindset
• Comfort using POS systems and basic computer programs
• Flexible availability, including evenings and weekends

What We Offer

• Competitive hourly wage, starting from $15.35per hour
• Sales incentives and performance-based rewards
• Product and salon service discounts
• Sales incentives
• Medical and dental benefits (where applicable)
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.