[SSMCA] - Pub Server

Days-Hospitality-Limited; Sault Ste. Marie; On-site; CAD 19,000 - 28,000; Full time

Job summary

The Pub Server position at Days-Hospitality-Limited involves taking orders and serving food and beverages to guests in a friendly, timely and professional manner. You will engage guests to create a memorable dining experience and uphold high hospitality standards.

Essential duties include menu knowledge, recommending items, processing payments, assisting bartenders, and maintaining a clean service area while ensuring guest safety and satisfaction.

Qualifications

• Food Safe certification is required.
• Serving It Right (BC), ProServe (AB) and Smart Serve (ON) certifications are required.
• Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Take orders accurately and serve food and beverages.
• Advise guests on menu items and wine/beer pairings.
• Check IDs and ensure responsible beverage service.
• Assist bartenders with drink prep and stocking.
• Maintain cleanliness and organization of work areas.
• Handle payments and cash transactions accurately.
• Ensure guest safety and respond to requests promptly.
• Communicate effectively across hotel departments.

Skills

Enthusiastic & approachable

Strong interpersonal skills

Excellent verbal communication

Calm under pressure

Multi-tasking

Team collaboration

Education

Food Safe Certification

Serving It Right (BC)

ProServe (AB)

Smart Serve (ON)

Job description

ob Title: Pub Server

Department: Food and Beverage

Reports To: Restaurant Manager / Food and Beverage Manager

Summary

The Pub Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times.

Positioning Statement:

The Pub Server professionally represents the hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.

Essential Day to Day Duties & Responsibilities:

• Take orders accurately and serve food and beverages in a professional and courteous manner.
• Familiar with all drink and food menus, advise guests on which menu items to purchase and make recommendations about pairing food with beverages.
• Check IDs and respond appropriately when guests violate state laws or regulations.
• Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.
• Observe guests and ensure tables are enjoying their food and beverages.
• Keep an eye out for potentially unsafe situations and ensure that no alcohol is consumed by minors.
• Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.
• Answer the phone with the appropriate greeting and answer any questions within your ability.
• Routinely clean, organize work areas, glassware, and silverware.
• Knowledgeable of hotel property, amenities, area attractions and transportation to increase guests’ satisfaction.
• Keep the bar area and work stations stocked appropriately and to note items out of stock on weekly order sheet.
• Collect payments from customers, process credit card transactions, and accurately manage cash transactions.
• Attend meetings and training courses as required.
• Follow federal, provincial, and company policies/regulations for serving alcoholic beverages in a responsible manner.
• Possess thorough knowledge of Sanitation and Food Safe procedures as established by the Health Board and hotel policies and procedures.
• Stay safe all the time. Following our safety procedures, you will report all incidents and put safety first for yourself, your team mates and our guests.
• Take pride in your appearance and position as a hotel ambassador. Follow all department uniform and grooming requirements.
• Always know what events and activities are on the day’s schedule in the hotel and neighbourhood.
• Jump into other ad-hoc duties when your colleagues need your assistance.
• Communicate effectively and efficiently with all departments in the hotel to work together to deliver the most memorable experience to the guest.
• Adhere to all brand and company standards, policies and procedures.
• Other duties as assigned by your direct report.

Contacts:

(KEY individuals the Pub Server regularly communicates with, frequency of contact and purpose of that contact)

• General Manager

  As needed

  Daily pleasantries as well as when needed in the absence of the appropriate direct report interaction.

• Direct Report

  Multiple times per day

  Discuss issues and find solutions, promote harmony, and team spirit.

• Team Mates

  Multiple times per day

  To be visible and accessible to all team members of all departments.

• Hotel Guests

  Often

  To connect with guests on a regular basis.

Knowledge/Skills/Abilities:

• Enthusiastic, attentive and approachable.
• Act with a sense of commitment and integrity, live with honor, desire success, strive for excellence, and not to be afraid of opportunities.
• Strong interpersonal and relationship building skills.
• Great sense of confidence and self-worth.
• Excellent verbal communication skills.
• Remain calm under pressure and motivated in the face of rejection.
• Effective multi-tasker with the ability to continuously reprioritize daily activities.
• Sense of humor.
• Ability to stand and walk for long hours, and assist with lifting heavy items.
• Available to work flexible hours including late evenings, weekends, holidays and to work on-calls as needed.
• Ability to work well under pressure in a fast paced environment.
• Strong organizational and decision-making skills.
• Maintain a workplace environment that understands and respects policies and procedures.
• Represent the hotel and the brand in a professional manner at all times.
• Actively participate in local community events.
• Desire ongoing professional development.

Certifications Required:

• Food Safe.
• Serving It Right (BC).
• ProServe (AB).Smart Serve (ON).
• Brand and company required training as outlined during on boarding and as identified throughout your employmen