Coal Harbour Bar Server

Pan Pacific Vancouver; Vancouver; On-site; CAD 32,000 - 52,000; Full time

Job summary

Pan Pacific Vancouver is seeking a Restaurant Server for Coal Harbour Bar, reporting to the Restaurant & Bar Manager. The role focuses on delivering superior service in a fast-paced, high-quality dining experience and may require shifts in other hotel outlets as needed.

The successful candidate will greet guests, take orders into Micros, and promote menu items while maintaining professional service standards.

Qualifications

• One (1) year Food & Beverage experience in a similar hotel lounge setting required.
• “Serving it Right” certificate must be obtained; Knowledge of Micros/Point of Sales system an asset.
• Sound knowledge of wines/spirits & food and beverages.
• Knowledge of food safety and hygiene and clearing procedures.
• Must be sound in cash handling; knowledge of cashing out procedures required.
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset

Responsibilities

• Greets guests upon arrival; maintains professional guest service: smiles, eye contact, and uses guest names.
• Takes guest orders and inputs them into Micros in a timely manner.
• Applies service protocols regarding menu specials, beverages, and lounge recommendations.
• Prepares table for courses; maintains table throughout service; clears tables and resets tables.
• Attends to guest complaints; ensures attentiveness to each table at all times.
• Knows the hotel products and services to respond to guest inquiries and promote offerings.
• Upsells hotel food & beverage items; trains new staff in procedures.
• Maintains a safe and healthy work environment; ensures equipment is in proper working order
• Completes all duties on task list; works across outlets when required
• Performs other duties and projects as assigned

Skills

Excellent communication

Interpersonal skills

Customer service

Upselling

Tools

Micros POS

Job description

Reporting to the Restaurant & Bar Manager, the successful candidate will be responsible for providing guests of the Coal Harbour Bar with superior service in a fast-paced, high quality dining experience, according to the standards of the Pan Pacific Hotel. This position will require flexibility and availability to be assigned shifts in other related outlets.

KEY RESPONSIBILITIES

The key responsibilities of the Server include, but are not limited to:

• Greets guests upon arrival; Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names.
• Prepares sections and side stations for service; takes guest orders and inputs them into Micros in a timely manner.
• Applies service protocols regarding menu specials, beverages, and lounge recommendations.
• Prepares table for courses; maintains table throughout service; Clears tables and side stands and resets tables.
• Attends to guest complaints; ensures attentiveness to each table at all times.
• Knows the product & services their own hotel offers so that they can respond to guest/customer’s enquiries and promote the product and services.
• Ability to upsell hotel food & beverage items to guests; train new staff in proper procedures.
• Actively contributes to a safe and healthy work environment; Ensure all equipment is in proper working order
• Ensure all duties on task list are completed
• Understands the need and willingness to be scheduled to work in other related outlets when required (ie. Oceans 999, Patio & Banquets, etc.)
• Perform other job-related duties and special projects as assigned.

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Occasional kneeling, pushing & pulling

COMPETENCY REQUIREMENTS

• Serves guests in a friendly and efficient manner
• Individual must be highly motivated and possess excellent communication and excellent interpersonal skills
• Conflict resolution skills; Ability to ‘read’ guests’ expectations and requirements
• Candidate must have demonstrated excellent organizational skills and be able to work effectively under pressure with minimal supervision
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Maintain professional business confidentiality as required.
• Contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

• One(1) years Food and Beverage experience in a similar hotel lounge setting required
• “Serving it Right” Certificate must be obtained; Knowledge of Micros/Point of Sales system an asset
• Sound knowledge of wines/spirits & food and beverages
• Knowledge of food safety and hygiene and clearing procedures
• Must be sound in cash handling, knowledge of cashing out procedures required.
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset