Server 2026/27

Columbia Hospitality, Inc.; Kitchener; On-site; CAD 22,000 - 33,000; Full time

Job summary

Columbia Hospitality, Inc. in Canada seeks a friendly Server to deliver exceptional table service in a fast-paced environment at Chicopee Resort. You will greet guests, take orders, serve beverages, and ensure a welcoming dining experience.

Responsibilities include POS transactions, daily opening/closing duties, keeping areas clean, and assisting with special events. Training provided; must hold Smart Serve and be able to work evenings and weekends.

Qualifications

• Smart Serve Certification is required.
• Previous serving or hospitality experience is preferred.
• Safe Food Handling Certificate is an asset.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team.
• Comfortable in a fast-paced environment.
• Bilingualism is an asset.

Responsibilities

• Deliver professional and friendly table service for food and beverages, including alcoholic drinks.
• Greet guests, take orders, and enter them into the POS system accurately.
• Promote and describe daily specials and menu items to enhance guest experience.
• Maintain a clean and organized service area, bar, and dining room.
• Perform opening, closing, and side duties including stocking and setting tables.
• Handle cash, credit, and POS transactions, including nightly lock-up duties.
• Monitor and replenish bar inventory and assist with event setup.

Education

Safe Food Handling Certificate (REG 493)

Tools

POS system

Job description

Position Title: Server

Department: Food and Beverage

Reports to: Manager, Food and Beverage or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events

Job Summary: Server will provide exceptional customer service in a fast-paced, guest-focused environment. This individual serves food and alcoholic beverages, promote menu items, maintain a clean workspace, and ensure guests enjoy a safe and welcoming dining experience. This individual will be responsible for table service, POS transactions, light cleaning, and preparation for daily operations and special events.

Roles and Responsibilities:

• Deliver professional and friendly table service for food and beverage orders, including alcoholic drinks
• Greet guests, take orders, and enter them accurately into the Point of Sale (POS) system
• Promote and describe daily specials and menu items to enhance guest experience
• Maintain a clean and organized service area, bar, and dining room at all times
• Perform opening, closing, and side duties including stocking, prepping condiments, and setting tables
• Accurately handle cash, credit, and POS transactions, including nightly lock-up duties
• Monitor and replenish bar inventory (e.g., alcohol, garnishes, supplies)
• Assist with special event preparation including table setup, cutlery roll-ups, and decoration
• Respond promptly and professionally to guest questions, complaints, or special requests
• Maintain compliance with all liquor licensing regulations and public health standards
• Follow food safety practices for handling, storage, and sanitation
• Support other departments as needed, depending on operational demands
• Attend all required pre-season and in-season training

Key Qualifications:

• Smart Serve Certification (required)
• Previous serving or hospitality experience (asset)
• Safe Food Handling Certificate (REG 493) is an asset
• Strong interpersonal and communication skills
• Self-motivated with the ability to work well independently and within a team
• Able to handle high-pressure and fast-paced environments with professionalism
• Comfortable with repetitive lifting (up to 45 lbs / 20.4 kg) and standing for long periods
• Strong organizational skills and attention to detail
• Commitment to providing outstanding guest service
• Able to complete physically demanding duties as required
• Bilingualism is considered an asset

Additional Requirements:

• Passionate about the recreation, hospitality, or food and beverage industry
• Approachable, empathetic, and customer-focused
• Must be flexible with scheduling - including evenings, weekends, holidays, and shift coverage
• Must provide your own uniform in compliance with Chicopee's uniform policy
• You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training