Food and Beverage Server

Elbow River Casino; Calgary; On-site; CAD 19,000 - 28,000; Full time

Job summary

Elbow River Casino in Calgary is seeking a Server to deliver exceptional customer service in a fast-paced hospitality setting. You will work as part of a team, engage guests, and memorize menu items to guide selections while maintaining a clean, efficient service area.

The role requires at least 1 year of food and beverage serving experience, ProServe certification, and the ability to work flexible hours including days, evenings, nights, weekends and holidays.

Qualifications

• Minimum 1 year experience as a food and beverage server or equivalent.
• Must be 18 years of age or older and eligible to work in Canada.
• Must have ProServe certification.
• Ability to work flexible hours including days, evenings, nights, weekends and holidays.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist customers regarding menu items in an informative and helpful way
• Serve all food and beverage items at the assigned work stations
• Maintain knowledge of beverage and food menu and all items served
• Clear tables and provide quality service to customers
• Ensure customers leave with a positive dining experience
• Follow health & safety procedures and sanitation policies
• Liaise with operational departments and build relationships with customers and colleagues
• Perform cash out functions at end of shift
• May perform opening or closing duties

Skills

ProServe

Customer service

Teamwork

Communication

Under pressure

Tools

POS system

Job description

In the role of Server, reporting to shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service, and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team.

Primary Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist customers regarding menu items, in an informative and helpful way
• Serve all food and beverage items at the assigned work stations
• Have full knowledge of beverage and food menu
• Have full knowledge of all menu items being served
• Maintaining service areas
• Clearing tables and providing quality service to our customers
• Responsible to ensure all our customers leave with a positive dining experience
• Be aware of all health & safety procedures, including Emergency Evacuation
• Follow all safety and sanitation policies when handling food and beverage
• Liaising and communicating effectively with all appropriate operational departments.
• Developing & cultivating strong working relationships with all customers & colleagues alike
• Performing other duties as assigned or directed by the shift supervisor.
• Perform cash out functions at the end of each shift.
• Maintain professional appearance.
• May be required to perform opening or closing duties.

Requirements:

• Ability to focus attention on customer needs, remaining calm and courteous
• Must have ProServe
• Must have a sense of urgency
• Handle customer complaints with professionalism and respect. Inform supervisor of any complaints.
• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.
• Minimum 1 year experience as a food and beverage server or equivalent experience.
• Some work with a point of sale system an asset.
• Bartending experience a plus!
• Must be 18 years of age or older
• Must have employment eligibility in Canada
• Must be able to work flexible hours when required (days, evening, nights, weekends and holidays)