Casual/on-call Server 1-DWC

Great Canadian Entertainment; Dawson Creek; On-site; CAD 17,000 - 25,000; Full time

Job summary

Great Canadian Entertainment in Dawson Creek is seeking a guest-focused server to work across dining and bar settings in a casino environment. You will take orders, provide recommendations, process payments, and help ensure a safe, welcoming experience for guests.

The ideal candidate has at least 1 year of serving experience, POS experience, and Serving It Right certification; eligibility for a Gaming License is required. This role offers flexible hours and competitive wages.

Qualifications

• High School Diploma
• Minimum 1 year serving experience oriented towards service
• POS experience
• Serving It Right Certification
• Ability to obtain Gaming License via Independent Gambling Control Office
• Ability to exceed customer expectations

Responsibilities

• Greets guests by name wherever possible.
• Escorts guests to a table; presents menus; informs guests of daily specials.
• Explains how menu items or beverages are prepared.
• Takes guest orders and makes recommendations.
• Serves guests and checks for satisfaction.
• Cleans tables or counters and restocks where applicable.
• Delivers food to hotel rooms as directed and collects signatures.
• Performs opening or closing duties as required.
• Counts cash float at end of shift when applicable.
• Covers other servers' sections when required.
• Liaises with appropriate operational departments.
• Ensures compliance with licensing, health and safety regulations.

Skills

Customer service

POS experience

Communication skills

Teamwork

Education

High School Diploma

Serving It Right Certification

Gaming License eligibility

Tools

POS system

Job description

JOB DESCRIPTION

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining, or other areas. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Position Summary

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining, or other areas. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Greets guests by name wherever possible
• Escorts guests to a table when applicable; presents menus; informs guests of daily specials
• Explains how various menu items or beverages are prepared
• Takes the guest orders; makes recommendations
• Serves the guests; checks to ensure satisfaction
• Prepares food and beverages if applicable
• Resolves guests issues or asks management for assistance
• Presents bill upon request; takes payment in the absence of a cashier
• Cleans table s or counters; removes dishes; re-stocks where applicable
• Delivers food to hotel rooms as directed; obtains signature; removes used trays
• Performs opening or closing duties as required
• Counts cash float at end of shift when applicable
• Covers other servers sections when required
• Exercises good judgment when serving alcoholic beverages
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualifications

• High School Diploma
• Minimum 1 year serving experience effective and service oriented communication
• POS experience
• Serving it Right Certification
• Ability to successfully obtain a Gaming License via Independent Gambling Control Office
• Ability to exceed internal and external customer expectations

Work Environment Considerations

• Regular casino, restaurant environment, standing and walking for long periods of time, non-traditional work hours