Sr. Sales Operations Analyst

Loblaw Companies Limited; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company where your expertise as a Senior Sales Operations Analyst will make a significant impact. In this dynamic role, you'll leverage your skills in Salesforce administration and data analysis to support sales and client services teams. Collaborate with top industry minds while utilizing cutting-edge technologies to enhance business processes and drive growth. This innovative firm values authenticity, trust, and collaboration, offering a unique opportunity to shape the future of retail and media in Canada. If you're passionate about data and eager to contribute to a thriving team, this position is perfect for you!

Benefits

Flexible work hours

Comprehensive training programs

Competitive benefits package

Opportunities for career advancement

Diversity and inclusion initiatives

Qualifications

• Minimum two years of experience as a primary Salesforce System Administrator.
• Salesforce Advanced administration certification (ADM 211) preferred.
• Experience with data management and system configuration.

Responsibilities

• Manage user access and license management for Salesforce.
• Conduct data analysis using reports and dashboards.
• Support sales planning and process improvement initiatives.

Skills

Salesforce Administration

Data Analysis

Excel/Google Sheets

Data Governance

Problem Solving

Education

University Degree in Business Administration

University Degree in Computer Science

Tools

Salesforce

Docusign

Advendio

Job description

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, vient offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Title: Senior Sales Operations Analyst

Hybrid: 4 Days/week in office.

Loblaw Advance drive brands forward. We are unlocking Loblaw’s exclusive purchase pattern data, customer intelligence, and millions of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC Optimum TM, we have a unique set of assets to help consumer brands reach customers and grow their retail business more effectively. Our dynamic team bridges loyalty, media, product, analytics, insights, and strategy disciplines for integrated planning that empowers our own brands and those of our partners to reach Canadian customers at the right time, in the right way.

At Loblaw Advance, we’re always innovating to stay on the leading edge of a fast-evolving industry. We seek great people who share our principles of authenticity, curiosity, trust, and collaboration. You will get to work with some of the best minds in the industry and have the support of in-house world-class technologies to create solutions our customers will love. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and media. Come help shape this growing business with us!

The impact you'll make

We are looking for an experienced and data driven Senior Sales Operations Analyst to support and enable our Sales and Client Services teams. The ideal candidate will have a strong background in CRM system administration, preferably Salesforce, with well-developed data management, data analysis, system configuration and sales reporting skills. This hands-on role will own all system administration, maintenance, and development functions.

What you'll do

• User and License Management:
  • Add new users to Salesforce and grant access to the Advendio managed package. Support and facilitate sign on through SSO.
  • Deactivate users and transfer ownership of accounts and media campaigns as required.
  • Maintain, update, and create roles, profiles, and permission sets.
  • Support Docusign software administration and integration

• Data Governance and Data Hygiene:
  • Contribute to the development of data governance guidelines and monitor adherence. Provide training to system users where required.
  • Create validation rules, mandatory fields, and exception reporting to identify data inconsistencies, duplicate records, and missing data.

• System Configuration and Customizations:
  • Create, maintain, and update page layouts
  • Create and maintain custom objects to unlock new functionality
  • Create custom report types
  • Enable functionality for selected roles and profiles
  • Create custom fields including lookup fields, formula fields
  • Create summary rollups

• Data Uploads and Automations:
  • Upload data from external sources and make bulk/mass updates
  • Create new flows to automate manual processes
  • Update flows as business processes change

• Reporting, Data Analysis, and Insights
  • Conduct data analysis using reports and dashboards.
  • Track progress against KPI’s and OKR’s
  • Export data to excel for deeper analysis using pivot tables, lookups and by combining Salesforce data with other data sources.
  • Interpret reports and dashboards to deliver insights about daily operations.

• Support Sales Planning and Sales Process Improvement
  • Sales territory planning – semi-annual review of account and territory assignments
  • Identify opportunities for more efficient sales processes through automation.
  • Contribute to the ongoing development of sales forecasting
  • Identify and lead implementation software solutions to integrate with or augment Salesforce to streamline processes, deliver deeper insights and accelerate revenue delivery.
  • Support sales pipeline management.

• Manage UAT Testing
  • Participate in UAT for new functionality
  • Coordinate and monitor projects across multiple teams in test environments
  • Participate in testing new Salesforce and Advendio product releases
  • Promote changes from UAT to production

Does this sound like you?

• Minimum two years of experience as a primary Salesforce System Administrator, ideally in the software or retail media.
• Salesforce Advanced administration certification (ADM 211).
• Passion for data and self-driven to improve processes
• Superior Excel/Google sheets skills and experience
• Strong team player, able to partner and collaborate with Finance, Product, and Marketing teams.
• Superior problem-solving abilities, able to adapt to shifting priorities and meet tight deadlines.
• Thrives in a fast-paced environment while maintaining a high level of accuracy and detail
• Experience with Advendio software preferred but not required
• University degree in a relevant discipline, Business Administration, Accounting, Finance, Computer Science

How you’ll succeed

At Loblaw Advance we seek great people looking for that unique opportunity to help shape the future of a growing business. We believe great people model our values -- are authentic, build trust, and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of media. You will get to work with some of the best minds in the industry and will have the support of extraordinary technologies to craft products our customers will love. Come be part of the media revolution happening in Canada!

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and partners expect of us.

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.