Senior Global Operations Analyst

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sr Global Operations Analyst, where you'll play a vital role in ensuring the availability and functionality of mission-critical payment systems across multiple regions. This position offers a dynamic work environment with opportunities for professional growth and development. You'll be part of a dedicated team that values diversity and inclusion, committed to delivering exceptional service in a fast-paced, 24/7 operational setting. If you're ready to make an impact and thrive in a collaborative culture, this role is perfect for you.

Benefits

Inclusive culture promoting diversity

Accessible work environment

Upskilling and development opportunities

Tuition assistance

Competitive rewards and benefits

Flexible work arrangements

Engaging community programs

Dynamic workplace environment

Qualifications

• Basic knowledge of computer systems operations and troubleshooting.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure availability of Payment applications during critical periods.
• Monitor communication interfaces and system logs for high availability.

Skills

Computer Systems Operations

Troubleshooting

BESS

SWIFT Alliance Access

Microsoft Office

Tandem HP

Windows

Unix

Communication Skills

Teamwork

Job description

Requisition ID: 224486

Join a purpose-driven, high-performing team committed to results in an inclusive culture.

Purpose of Job:

The Sr Global Operations Analyst in GSOC is responsible for two key applications:

1. Executing and monitoring scheduled processes for the BESS Payment Application across multiple offices (Toronto, New York, London), managing peripheral devices and servers, and monitoring telecommunication lines/networks in accordance with internal documentation.

2. Processing and monitoring the centralized SWIFT Alliance Access Application supporting approximately 60 branches in Asia and the Americas, including queue management, log management, and interfacing with local and remote systems.

The analyst provides first-line support for all BESS and SWIFT users globally, ensuring mission-critical systems are available and functioning properly 24/7, 365 days a year, on a rotational shift basis. Timeliness and accuracy are essential due to high transaction values and strict deadlines.

Key Responsibilities:

• Ensure availability and proper functioning of Payment applications, considering time zones and interfaced systems, especially during critical periods like market close and system cut-offs.

• Complete End of Day and Beginning of Day processing accurately and on schedule, ensuring data integrity across interfaces.

• Maintain high online availability by monitoring communication interfaces, system logs, and scheduled file transfers.

• Act promptly on deviations from normal processing, create incident tickets, and escalate as necessary to meet schedules and deadlines.

• Participate in scheduled tests like Business Resumption and Disaster Recovery plans.

• Respond to customer account maintenance requests accurately, monitoring queues and communication channels continuously.

Required Skills and Qualifications:

• Basic knowledge of computer systems operations, troubleshooting, and familiarity with systems like BESS, SAA, Microsoft Office, and operating systems (Tandem HP, Windows, Unix).

• Ability to analyze issues quickly, determine problem areas, and escalate appropriately.

• Strong verbal and written communication skills.

• Flexibility to work in a 24/7 environment, including shift rotations and extra hours when needed.

• Teamwork skills for effective shift handovers and continuous service.

Benefits:

• Inclusive culture promoting diversity, equity, and inclusion.

• Accessible work environment with accommodations available.

• Opportunities for upskilling, development, and tuition assistance.

• Competitive rewards, benefits, and flexible work arrangements.

• Engaging community programs and a dynamic workplace environment.

Working location: Hybrid (Ontario, Scarborough/Toronto)

Scotiabank values diversity and encourages applications from all qualified individuals. Accommodation requests during recruitment are welcomed. Candidates must apply online; only shortlisted candidates will be contacted.