Senior Product Operations Analyst

Qapital; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

Join a forward-thinking fintech startup as a Senior Product Operations Analyst, where you'll play a pivotal role in optimizing systems and processes. This dynamic position offers the autonomy to drive change and collaborate with cross-functional teams to enhance product operations. With a focus on data-driven decision-making, you'll leverage your expertise in data analytics and process development to make a meaningful impact. If you're passionate about improving financial experiences and thrive in a remote environment, this opportunity is perfect for you.

Qualifications

• 4+ years in product operations or related fields, preferably in fintech.
• Strong data analytics skills with SQL and no-code tools.

Responsibilities

• Lead process development and automation initiatives across the organization.
• Analyze data to drive product operations and enhance customer experience.

Skills

Data Analytics

SQL

Process Development

Automation Tools

Program Management

Customer Experience Enhancement

Education

Bachelor's Degree

Tools

N8N

Data Visualization Tools

Financial Modeling Tools

Job description

Qapital is a remote fintech startup that’s changing the personal banking experience and redefining how people manage their finances. We are a global team with tech professionals spread across 3 continents. Our app empowers individuals to maximize their financial quality of life through intuitive saving, spending, and investing. Through a unique blend of behavioural psychology and a high level of automation, Qapital has helped our U.S. user base save and invest over $3B.As a Senior Product Operations Analyst, you'll join a lean and dynamic ProdOps team where your contributions will have a direct, meaningful impact on the organization. You’ll play a critical role in optimizing systems, processes, and tools that empower Qapital to make faster, data-driven decisions. You’ll have a lot of autonomy and ownership to drive change, identify areas for improvement and deliver initiatives end-to-end. This role is highly collaborative, working closely with Product, Tech, Marketing, and Support teams to establish processes from the ground up. Qapital is a 100% remote company, but we’re looking for this role to be based in Canada.

In this role, you will:

• Process Development & Automation:Lead the charge in driving operational excellence by identifying improvement areas, implementing best practices, and streamlining processes across the organization. Use low-code automation tools (N8N) to boost productivity and cut costs.
• Data Analytics: Analyze data with SQL and other tools to uncover trends, track progress, and make data-driven decisions that enhance product operations.
• Program Management:Collaborate with Product, Tech, and other teams to integrate operational insights into new products and features. Own key functions like card operations and payments, driving improvements in metrics and user experience.
• Strategic Leadership:Take the lead on high-impact projects and initiatives that drive business growth. This includes supporting product launches, vendor onboarding, and process optimization efforts.
• Customer Experience Enhancement:Champion a data-driven approach to monitor and improve customer satisfaction, identify pain points, and implement solutions that enhance the customer experience.

Preferred qualifications:

• 4+ years of experience in product operations, management consulting, business operations, or related fields, preferably in fintech or at an early-stage start-up.
• Proven track record of driving cross-functional alignment and facilitating decision-making.
• Strong bias for action with hands-on experience delivering business results—comfortable rolling up your sleeves and diving into the details.
• Proficiency in data analytics (SQL, no-code tools, data visualization, financial modeling) with the ability to turn data into clear, actionable insights.
• Comfortable making hypothesis-driven decisions and prioritizing tasks with limited resources.
• Self-starter with the ability to solve problems and navigate ambiguity with minimal supervision.
• Experience managing vendors and building strong, collaborative relationships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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