Specialist, MMS

FCT; City of Moncton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading real estate services firm is seeking an MMS Specialist in Moncton, Canada. In this role, you will manage mortgage transactions, ensuring accuracy and compliance while maintaining high service levels. Strong analytical and customer service skills are essential. The firm offers a supportive environment with hybrid work arrangements and comprehensive benefits.

Benefits

Comprehensive benefits including EFAP

Hybrid work arrangements

Group retirement savings plan

Paid volunteer opportunities

Employee recognition programs

Qualifications

• Preferred experience in law clerk, real estate, or mortgage.
• Ability to manage high-quality work in a fast-paced environment.
• Team player who can work with minimal supervision.

Responsibilities

• Manage mortgage transactions efficiently and accurately.
• Collaborate with internal teams and external partners.
• Address and resolve customer inquiries professionally.

Skills

Strong customer service skills

Analytical skills

Excellent communication skills

Time management skills

Problem-solving abilities

Education

Law Clerk, Real Estate or Mortgage experience

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and elevate issues when needed to ensure smooth client transactions.

HERE’S HOW YOU’LL CONTRIBUTE

• Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes.
• Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks.
• Participate in the design, implementation and delivery of training.
• Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files.
• Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained.
• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience.
• Ensure compliance with company policies, industry regulations, and risk management protocols throughout the mortgage process by keeping current with required training.

HERE’S WHAT YOU’LL BRING

• Law Clerk, Real Estate or Mortgage experience is preferred.
• Strong customer service skills with a focus on building relationships, ownership and engagement.
• Excellent communication, organization and time management skills
• Thorough, accurate and focused in a high paced environment producing high quality work.
• Team player who can work with minimal supervision.
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving.

HERE’S WHAT SETS US APART

• Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.