Specialist, Commercial Auto Claims

Definity Financial Corporation; Mississauga; On-site; CAD 58,000 - 107,000; Full time

Job summary

An established industry player is seeking a seasoned claims manager to oversee a diverse portfolio, including large Commercial Auto and Environmental claims. This role demands a professional who can effectively engage with stakeholders, coach junior staff, and maintain high standards in claims management. With a focus on quality assurance and litigation representation, you'll thrive in a dynamic environment that values strong communication and interpersonal skills. If you're ready to elevate your career and make a significant impact, this opportunity is for you.

Qualifications

• 8-10 years of general claims handling experience.
• 5 years handling large Commercial Auto and Environmental claims.

Responsibilities

• Manage a portfolio of claims including large Commercial Auto and Environmental.
• Coach and mentor junior staff while engaging stakeholders.

Skills

Claims Handling

Coaching and Mentoring

Communication Skills

Interpersonal Skills

Bilingual (English and French)

Education

University Degree

2-Year College Diploma

CIP Designation

Tools

MS Office

Job description

What can you expect in this role?

- Manage a portfolio of claims, including large Commercial Auto / Environmental / Cargo

- Directing and instructing independent adjusters throughout the claims process until resolution of the file.

- Coach and Mentor junior staff

- Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership

- Assist in the quality assurance audits of our Claims staff, vendors and brokers.

- Represent Economical in litigation, mediation and alternate dispute processes

- Assist in training and providing technical support to team members

- Professional, friendly and courteous in all interactions, whether with customer, co-workers or vendors

- Perform well in a busy operation and remain calm under pressure

- Strive to continually push the boundaries of your adjusting experience and personal learnings

- Team player adaptable to changing environment

- Strong written and verbal communication skills

- Ability to work independently

What do you bring to the role?

- University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation

- Bilingualism in both English and French is an asset

- A minimum of 8 - 10 years general claims handling experience

- A minimum of 5 years claims experience handling large Commercial Auto and/or Environmental claims Experience with mediation, arbitration and litigation

- Experience coaching and mentoring junior staff

- Strong interpersonal skills

- Strong communication skills

- Proficient in MS Office and strong computer skills

Salary Range: $58,100 - $106,900