Catastrophe Claims Adjuster (Contract)

Crawford & Company (Canada) Inc.; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking Catastrophe Adjusters to join their dynamic WorkForce Advantage team. This role involves investigating and settling property catastrophe claims while providing exceptional customer service. Candidates will work remotely at various insurance company offices, with contracts lasting 3-12 months. The ideal candidate will have a strong background in claims handling, excellent communication skills, and the ability to thrive in high-pressure environments. Join a team that values growth, innovation, and community restoration, making a real difference in people's lives.

Benefits

Competitive pay

Incentive plans

Wellness benefit programs

Training programs

Sustainability initiatives

Collaborative culture

Qualifications

• 3+ years of experience in catastrophe claims handling.
• Valid Adjusters Licence and/or CIP Designation required.

Responsibilities

• Investigate and analyze claims information.
• Collaborate with managers to maintain client relations.
• Accurately record and present claims files.

Skills

Technical claims handling

Communication skills

Organizational skills

Xactimate/Xactware knowledge

Mitchell knowledge

Education

High school diploma

Valid Provincial Adjusters Licence

CIP Designation

Job description

Job Description

We are currently recruiting for Catastrophe Adjusters to join our WorkForce Advantage team in Canada.

The successful candidate will investigate, evaluate, negotiate, and settle Property Catastrophe (CAT) claims by telephone and correspondence. The candidate should work effectively with insureds, adjusters, clients, and other stakeholders. Providing excellent customer service and ensuring accurate recording, reporting, and presentation of files are essential.

As part of the Workforce Advantage team, you will be on our roster to be contacted and placed on a contract with our clients based on availability and fit. You would be an employee of Crawford & Co. but work at various insurance company offices/sites (remotely). The typical contract duration is 3-12 months, with the possibility of extension or a permanent position.

Responsibilities

1. Investigate, collect, and analyze claims information.
2. Accurately record, report, and present files.
3. Examine policies and settle claims, maintaining claims costs and complying with provincial licensing regulations.
4. Maintain accurate billing, and time and expense records.
5. Collaborate with managers to maintain client relations.

Qualifications

• At least 3 years of technical claims handling experience in a catastrophe environment.
• Valid Provincial Adjusters Licence and/or CIP Designation required.
• Ability to work in a fast-paced, high-pressure environment.
• Must be able to travel on short notice and stay on location for indefinite periods.
• Catastrophe Adjusters are responsible for their own travel and living expenses during assignments.
• Ability to climb and lift up to 40 lbs.
• Licenses & Certifications are recommended.
• Knowledge of Xactimate/Xactware is preferred.
• Knowledge of Mitchell is preferred for auto adjusters.
• High school diploma required.
• Strong communication, organizational, technical, and computer skills.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. Helping to restore their lives helps us restore our community — one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re seeking the next generation of leaders to join us.

Our team hails from over 70 countries and speaks dozens of languages, reflecting our diverse global community. Despite our vast reach, we operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.

Our total compensation plans include:

• Competitive pay and incentive plans recognizing performance excellence
• Benefit programs supporting financial, physical, and mental wellness
• Training programs promoting continuous learning and career growth
• Sustainability initiatives giving back to our communities
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion

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